Trade enquiries welcome

© 2018 M THEORY 

MTheoryLondon Terms & Policies

Returns Policy

You can return any item for a refund within 28 days of receiving your original order.

 

You can also exchange an item within 28 days as long as it is in saleable condition and the new item has the same product code as the original. A different colour must be the same price. 

 

Replacements will be sent to the original delivery address. 

 

If the item is out of stock you will get a refund instead.

 

If you want a different item then you need to return the unwanted item for a refund and place a new order.

 

We'll refund the price of your original purchase, including sale items.

 

All items will be inspected on return. In the unlikely event that an item is returned in an unsuitable condition, we may have to send it back to you.

 

We will not refund you the delivery charge incurred by you unless the item is faulty, damaged or not as described.

 

If you think there is a shortage in your order, please contact us within 14 days of receipt so that we can check the position and as appropriate rectify your order.

 

If you think an item is defective, damaged or faulty before use, please contact us as soon as possible. Once we have inspected the product, we will notify you via email within a reasonable period whether you are due a refund.  Any refund will usually be processed as soon as possible and will be paid at the latest 30 days after the date of the e-mail confirming your refund.

 

Refunds which are out of time, or requested for non-defective products, will be at our discretion.  If any item is returned not in a saleable condition, we may make a deduction for the diminished value.

 

If you are based outside the UK unless the item is faulty or not as described, you will be required to meet the cost of returning the item.

 

Please print out and complete this form: 

 

 

 

Please then send the garment(s) and the completed form to:

 

M Theory

The Studio

Unit 5, Trafalgar Mews

Hackney Wick

E9 5JG

Terms of Use and Terms of Sale

When you use our website or order products from us these terms and conditions apply. By placing an order with us you agree to these terms.

 

This website is operated by Chalk and Shears Limited trading as “M Theory” and “M Theory London”.  Chalk and Shears Ltd is a company registered in England under company number 10648978 with VAT Number 264 4806 90 whose registered address is 22 St. George’s St., Stamford, Lincs., PE9 2 BU, and whose trading address is The Studio , Unit 5 Trafalgar Mews, Hackney Wick , London E9 5JG

 

The terms “M Theory”, “us”, “our” or “we” refer to Chalk and Shears Ltd as owner of the website. The term “you” refers to anyone using the website.

 

To contact us for any reason, including complaints, please e-mail us at mtheorylondon@gmail.com

 

We reserve the right to amend these terms from time to time.

 

Placing an Order

When you place an order you undertake that any and all information given is accurate and complete.

 

If you need to amend an order or delivery address, please contact us immediately. We will do our best to amend before dispatch, but we cannot guarantee changes once an order is processed.

 

All orders are subject to acceptance and product availability. Availability is listed on each individual product description.

 

When you place an order we email you to confirm it has been received.  This is not an acceptance of your offer to purchase the goods. A contract between you and M Theory for the sale of our products will only exist once an order has been dispatched to you. A separate email will be sent to you confirming the dispatch of an item.

 

If for any reason we are unable to fulfil any part of an order, we will notify you as soon as practical and refund your card within 14 days. This does not affect your statutory rights.

 

Prices and availability are subject to change without notice. The advertised delivery charge will be added to your order value unless otherwise stated.

 

We reserve the right not to accept your order if we cannot obtain authorisation for payment, if we believe that the transaction is fraudulent or, if the item is out of stock or withdrawn. 

 

Prices shown are in GBP and include any VAT.

 

Our images are for illustrative purposes.  We make every effort to display the colours accurately but we cannot guarantee that the colour displayed on your device accurately reflects the colour of the product and the items may vary slightly from the images.

 

Delivery

You are responsible for providing us with the correct contact and delivery details.

 

Dates and times for delivery are estimates only and we are not liable for any delay.

 

If your delivery address is outside the UK, you may have to pay import duties and taxes when the delivery reaches your country. You must meet any additional charges for customs clearance. Customs policies vary widely and we recommend you contact your local customs office for further information. International deliveries may also be subject to cross-border inspections by customs authorities.

 

Returns

For our current returns policy please see here.

 

Payment

Payment for items and all applicable delivery charges is in advance. We will charge your debit card or credit card when we send the confirmation email.

 

We reserve the right to suspend or close your account or restrict your access to our site and products if you fail to pay immediately any charges due.

 

Use of our website

The content on our website is for your general information and personal and lawful use only and is subject to change without notice. 

 

We try to make sure that it is accurate and up to date but we give no guarantees about accuracy or completeness and we will not be responsible for any errors or omissions or for the results of using information on the site.

 

Our site may contain links to other web sites.  These are for information only and we cannot take responsibility for those sites or their content. 

 

We try to ensure a fast and reliable website but we cannot guarantee that it will always be available or uninterrupted. 

 

Copyright and Trademark

The pictures, designs, logos, photographs, written text and other materials on our site are our copyright, trademark or registered trademark or that of our content and technology providers or their respective owners.

 

Copying, modifying, distributing, reproducing, or incorporating of part or all of that material into any other work in any form is prohibited without permission.

 

Personal Information

For our privacy policy please see here.

 

Limitations of Liability

We do not seek to exclude or limit liability for death or personal injury arising from our negligence or that of our agents, directors or employees or for any fraudulent misrepresentation.

 

To the fullest extent permitted by law, and save as provided above, we shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

 

We will only be responsible for loss or damage you suffer that is a foreseeable as a driect result of our breach of these terms or our negligence.  We will not be liable to you for events outside our reasonable control

 

Our total liability in respect of the products or any breach of these terms, including loss or damage during collection, storage or return, shall not in any event exceed the value of the relevant order.

 

Law

 

These terms and conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English courts. Your non-excludable statutory rights are not affected.

 

Our website and our terms and conditions are designed for use in the UK under English law. Whilst we are happy to consider requests for products and enquiries from outside the UK, we give no warranty, express or implied, that the use of this website or the placing of any order through it from outside the UK complies with any applicable non-English laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Privacy Policy

We aim to safeguard your privacy and the integrity of your personal information.  Our data collection and storage is governed by the rules of the UK Data Protection Act.

 

When you register on our site or order products we collect the information we need to fulfil your request.

 

We will only share this information with service providers who enable us to deliver our products and services to you, such as the companies who distribute e-mails or promotions for us and our credit card processers and delivery companies.

 

We use cookies to store name and address information and to remember details of the items in your basket, and tools to track e-mail promotions.

 

We also use Google Analytics to track our site performance and to enable us to maximise your online experience. Details of these cookies can be accessed here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies 

 

We will keep you up to date with our products by e-mail using the information that you have given us. You can opt out at any time by contacting us at  mtheorylondon@gmail.com

 

We have put reasonable technical and organisational measures in place to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.

 

If you would like to discuss our privacy policy in more detail, please contact us on mtheorylondon@gmail.com